This applies to all tools excluding batteries, chargers, outdoor power equipment and air tools. Contact AHC Powertools and we will advise the best course of action to get your tool repaired. Generally, we will repair the product and send it back to you or we will return to Makitas Service Centre and they will return your repaired product to you. PLEASE NOTE - The guarantee does not apply where.
Repairs have been made or attempted by others. Repairs are required because of normal wear and tear. The tool has been abused, misused or improperly maintained. Alterations have been made to the tool.
This does not affect your statutory rights. AB, BT, FK, GY, HS, IM, IV, KA, KW, PA, PH, ZE, all Islands excluding IOW. Orders are dispatched on one of the following services. (Details are within each listing).
All customers should expect to receive their orders within 2-3 days maximum. The following postcodes may take an additional day: AB, BT, IV, KW, PA, PH, all Islands.
Once you inform a member our team, you can then return the parcel within 30 days of receiving the goods. This is under the following conditions. Carriage charges for returning unwanted parcels or items ordered in error are at your expense, we cannot be held responsible for this. Please use a traceable service, otherwise there is a possibility the courier could misdeliver your goods and your parcel will not be relocated. We cannot be responsible for which courier you choose to return any items back with. It is highly important that you check your goods as soon as they are received. Damaged items delivered with DPD must be noted when you sign for it and reported to us within 24 hours.It must be signed as either damaged or unchecked for the claim to hold. Return costs will only be covered if authorised by a member of the AHC Powertools team.
We cannot be held responsible for an arranged collection that fails. If this occurs, you will need to return the parcel of your own accord, no matter the reason for the original collection. If your item arrives faulty, you must report it to us within 24 hours. Once any return is received back we will process it within 7 days/p>. Emailing us that you wish to cancel your order does NOT guarantee its cancellation.
Only once the order has been confirmed as cancelled by a member of our team is this the case. Once an order is in the despatching process, we are then unable to cancel it. We do not take financial responsibility for the cost of the return of any products ordered in error or that are no longer wanted. If this is the case you will be contacted by the carrier advising how to arrange redelivery.